Privacy Policy

Introduction

CleanServiceCity ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanservicecity.cc and use our cleaning services.

By using our services or accessing our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services or website.

This Privacy Policy applies to all information collected through our website, mobile applications, and in-person service interactions.

Information We Collect

Personal Information

We collect information that identifies, relates to, describes, or could reasonably be associated with you, including:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Property address, service preferences, scheduling requirements
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Records: Messages, emails, and other correspondence with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, referring websites, click patterns
• Cookies and Tracking: Session cookies, preference cookies, analytics data

How We Use Your Information

We use the information we collect for various business and service purposes, including:

Marketing Communications

With your consent, we may send you promotional emails about new services, special offers, or other information that may be of interest to you. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at [email protected]
• Updating your preferences through your account settings

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment Processors: Secure payment processing for billing
• Cloud Storage: Data hosting and backup services
• Communication Tools: Email and SMS delivery services
• Analytics Services: Website performance and usage analysis

Legal Requirements

We may disclose your information when we believe disclosure is necessary to:

• Comply with legal processes, subpoenas, or court orders
• Protect our rights, property, or safety, or that of our users
• Prevent fraud or illegal activities
• Protect the security and integrity of our services

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and provide information about how your data will be handled.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights and Choices

You have certain rights regarding your personal information. Depending on your location, these rights may include:

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the retention period expires, we securely delete or anonymize the relevant information. If information cannot be completely deleted due to technical limitations, we will implement appropriate security measures to prevent further use.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your information internationally, we implement appropriate safeguards to ensure an adequate level of protection, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by the European Commission
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on our website with a new "Last Updated" date
• Notify you via email if the changes significantly affect your rights
• Provide additional notice for material changes that require your consent

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.